Getting your order to you
Tracked UK delivery, clear timings, and a real person to ask if anything goes sideways. Last updated 3 October 2026.
Order processing
Once you’ve ordered, we get to work. Most orders are picked, packed and dispatched within 1–2 working days — and that time is already built into the estimated delivery date on every product page, so it’s never added on top. Some items ship directly from our trusted suppliers, so their lead time can be a little longer; the product page always shows the live estimated delivery date range for that item.
Delivery times & costs
- • We currently ship to the United Kingdom only.
- • Standard tracked delivery is £2.99, and delivery is free on orders over £39.
- • Heavy parcels are the exception: an order weighing 12kg or more in total is £4.99, over 20kg is £10.99, and frozen food is £9.99 next-day in insulated packaging. These are charged whatever the order total, and the product page says so before you add it.
- • Every product page shows a live estimated delivery date range — for example, “Get it Tue 7 – Thu 9 Oct” — calculated from that item’s real lead time and updated automatically.
- • Four in five items arrive within 5 working days. The rest — mostly our overseas-sourced range — take 8–13 working days, and that is shown on the product page before you buy, never after.
- • Estimates are working-day based (we skip weekends) and are a guide rather than a guarantee.
Tracking your order
The moment your order is dispatched, we email you a tracking link so you can follow it to your door. If you created an account at checkout, you’ll also find your orders and their status in your account.
If your delivery is delayed
Couriers occasionally run behind, especially around busy periods. If your order hasn’t arrived within a few days of the estimated date, please email hello@giddypets.co.uk with your order number. A real, UK-based person will track it down and keep you updated until it’s sorted — and if a parcel is genuinely lost, we’ll replace it or refund you in full.
Delivery FAQs
How much does delivery cost?
Standard tracked UK delivery is £2.99, and it’s free on every order over £39. Your options and prices are always shown at checkout before you pay.
Do you deliver outside the UK?
Not yet — we currently ship to addresses in the United Kingdom only.
When will my order be dispatched?
Most orders are processed within 1–2 working days, and that time is already included in the estimated delivery date shown on the product page — it isn’t added on top. You’ll get an email with tracking the moment your order ships.
How long will my order take to arrive?
It depends on the item, so every product page shows that item’s own estimate rather than one blanket promise. Four in five items arrive within 5 working days. The rest are mostly our overseas-sourced range and take 8–13 working days, which the product page tells you before you buy. Estimates count working days and skip weekends.
How do I track my order?
As soon as your order is dispatched we email you a tracking link. Click it any time to see where your parcel is.
My order is taking longer than expected — what should I do?
Estimated dates are a guide and couriers occasionally run late. If your order hasn’t arrived within a few days of the estimate, email hello@giddypets.co.uk with your order number and a real person will chase it for you.
Looking for returns & refunds?
Changed your mind or something’s not right? It’s all on our delivery, returns & refunds page — 30 days to change your mind (14 for food, treats and frozen), faulty items always on us.