Affiliate Agreement

This agreement is between Giddy Pets Ltd, a company registered in England and Wales, company number 17501962, with its registered office at 11 Bridge Street, Bury, Lancashire BL0 9AB (“Giddy Pets”, “we”, “us”, “our”), and you, the person or business applying to be an affiliate (“you”, “affiliate”). Together, the “parties”.

• • You must be at least 18 years old and legally able to enter into this agreement.
• • Payout setup currently supports UK Stripe accounts receiving GBP. You must be able to complete Stripe’s applicable identity and bank verification.
• • You must own or be authorised to promote through the channels, websites, handles or audiences you register with us.
• • You must comply with all laws and regulations that apply to you and to your promotion of us, including advertising, consumer-protection, data-protection and tax law.

• • Participation is by application. We may accept or decline any application at our sole discretion, and we don't have to give a reason.
• • Approval is personal to you and your registered channels. You may publicly share your issued referral code and link to promote us. You may not transfer or sell your representative account, share sign-in access, or share a personal-use benefit.
• • On approval we'll issue you a unique referral code and link. Keep your account details accurate and up to date.

• • We pay commission of 10% (or the rate shown in your dashboard) of the eligible product revenue after discounts of a qualifying order — that is, the price of goods excluding delivery charges, taxes, gift wrapping, and any discounts or credits applied.
• • Commission is earned only on orders that are placed, paid in full, and not cancelled, returned, refunded or charged back.
• • Commission is not earned on your own purchases, purchases you arrange, or orders we reasonably believe are fraudulent, fake, or made to manipulate the program.
• • We may change the commission rate or the list of eligible products on a forward-looking basis by updating this agreement or your dashboard; changes don't affect commission already earned.

• • Your public representative code gives an eligible new customer 10% off their first qualifying order. It is a one-time customer offer across all representative codes, not a discount that each representative can give the same person again.
• • The customer must sign in with a verified email and save their name and delivery address before redeeming. Discounted orders ship to that saved address. We check account identity, name/address together and order history to prevent repeat claims. A shared address alone does not establish that two people are the same customer; contact us for review of a genuine eligibility error.
• • The welcome offer cannot be combined with other codes, rewards redemption, subscriptions or extra charges. Digital products, gift cards and delivery are excluded. Customers see the final discount before payment at Stripe.
• • A valid referral on a genuinely new customer’s first paid order creates a relationship with that representative for 12 calendar months from that first paid order. Eligible repeat purchases, including supported subscription renewals, earn commission during that period without re-entering the code. An order paid at or after the anniversary does not earn further commission.
• • Once recorded, the customer cannot switch to another representative during that relationship. This is a 12-month commission window, not lifetime commission. A refund does not reset first-order discount eligibility or start a new 12-month window.
• • A referral-link cookie may identify the initial introduction for up to 30 days in the same browser. Before a relationship is recorded, an explicitly entered valid code takes priority over the referral-link cookie; otherwise the latest eligible link is used. Clearing or blocking cookies, or changing device, can prevent initial link attribution; entering the code before the first order avoids reliance on that cookie. Repeat attribution uses our customer record.
• • No commission or personal benefit is earned through self-referrals, an affiliate’s own purchases, fake or arranged purchases, or manipulation. You must not stuff cookies, force clicks, use deceptive redirects or misuse another person’s details.
• • Our records are used to calculate attribution and earnings. You may contact us to query a suspected error; we will review the available evidence.

• • Each paid order’s commission has its own minimum hold of 30 complete days from its recorded paid sale. It is not payable before that time. Outstanding returns, cancellation requests, disputes or suspected misuse can extend the hold. This commission hold does not limit a customer’s statutory rights or our published returns policy.
• • Payout runs are scheduled for the 1st and 15th of each month, with a 9am Europe/London cutoff. Only eligible commission whose complete hold has ended by that cutoff joins that run; later-clearance amounts wait for a later run. These are submission dates, not guaranteed bank-arrival dates. Weekends, bank holidays, Stripe processing, insufficient available funds and verification requirements can delay submission or arrival.
• • Bank payouts are handled through Stripe Connect. You must complete Stripe’s onboarding and verification, accept the relevant Stripe agreement yourself, and keep your details current. Stripe collects your bank details on its secure pages. Returning from onboarding alone does not establish payout readiness; Stripe’s verified account status does.
• • “Ready to pay” means cleared commission, not money already sent. “Processing” or a submitted payout is not a confirmed bank payment. We mark a payout paid when Stripe confirms it. Failed, returned or uncertain payments are reconciled before retrying. The minimum payout is £1; smaller balances carry forward. Stripe verification or payment restrictions can also delay a payout.
• • Refunds and cancellations reduce or reverse the related commission; partial refunds reduce it proportionately to the refunded share of the order. Disputed orders are held or reversed as applicable. Later reversals of previously paid commission can be offset against future earnings. We will review disputed calculations when you contact us.
• • Your first genuine qualifying customer sale unlocks 20% off one personal order after that sale clears its full 30-day hold without a refund, cancellation or other disqualification. You must be signed in to your own representative account and select the earned perk in your basket. The discount is reserved while its checkout is open; an expired unpaid checkout releases the reservation.
• • Once that personal order is successfully paid, the perk is used and locks again. Further sales do not automatically unlock another perk. It is not a recurring discount, monthly allowance or entitlement to free products. It cannot be transferred, shared, exchanged for cash or stacked with another offer. Delivery, subscriptions, digital products, gift cards and extra charges are excluded.
• • Your own purchases never earn affiliate commission or unlock a perk through another code. Refunded or cancelled personal orders do not automatically reset the used perk; contact the team about a genuine order problem. If the qualifying referral is later refunded or found to be fraudulent, an unused perk may be withdrawn.
• • All programme balances are in GBP. You are responsible for taxes on your earnings, including income tax and VAT where applicable. No guaranteed level of earnings, free stock or paid social campaign is promised.

You must promote us honestly and lawfully. You must:

• • Clearly disclose that your links are affiliate/paid links, in line with the UK CAP Code and ASA guidance (and equivalent rules where your audience is) — use a clear, prominent “Ad” or “#ad” label upfront. A badge, ambassador statement in a bio or “affiliate” alone does not replace disclosure on the relevant post, story or video.
• • Only make truthful claims about our products, and never make veterinary, medical or health claims we haven't published.
• • Keep your content appropriate and lawful.

You must not:

• • Send spam or unsolicited messages, or post your link where it isn't permitted.
• • Bid on our brand terms (e.g. “Giddy Pets”) or misspellings in paid search, or use our name in your domain, ad account or paid placements without our written permission.
• • Use coupon, voucher, cashback or deal sites, or offer unauthorised discounts, rebates or incentives to drive clicks, unless we approve it in writing.
• • Misrepresent yourself as us, imply we endorse you beyond this program, or use our trademarks, logos or content except as we allow.
• • Promote us via content that is misleading, defamatory, obscene, discriminatory, infringing, or otherwise unlawful.

We grant you a limited, non-exclusive, revocable, non-transferable licence to use our name, logo and approved marketing materials solely to promote us under this program, following any brand guidance we give. Approved representatives may download and share their personalised official badge while their approval remains active. The badge confirms programme membership only; it does not authorise you to speak for the company or replace advertising disclosures. All goodwill from that use belongs to us. This licence ends automatically when your participation ends, and you must then stop using our brand and remove our materials.

You are an independent contractor. Nothing here creates an employment, agency, partnership or joint-venture relationship. You have no authority to make offers, give warranties, incur liabilities or otherwise act on our behalf. You are responsible for your own conduct, content, staff, costs and taxes.

• • Either party may end this agreement at any time, for any reason, on notice (email is fine).
• • We may suspend your account and withhold payment immediately if we reasonably suspect fraud, manipulation, or a breach of this agreement. If we terminate for your breach or fraud, you forfeit any unpaid commission and must repay commission paid on affected orders.
• • On termination for any reason, no further commission accrues; validly earned, unaffected commission that has cleared will be paid in the normal course. Sections that by nature should survive (including 4–6, 9, 11–14) survive termination.

We don't guarantee any level of earnings, traffic, availability, or that the program will continue. We may change, pause or close the program, and change eligible products, rates or these terms on a forward-looking basis, with notice of material changes. Changes do not retrospectively remove validly earned, unaffected commission.

We process your contact details, agreement acceptance, referral activity, limited customer-matching information and Stripe account/payout references to run the program, under our Privacy Policy and UK GDPR. You must handle any personal data of your own audience lawfully and must not pass us personal data about others except as needed to run the program.

• • The program is provided “as is”. To the extent the law allows, we exclude all implied warranties and are not liable for indirect or consequential loss, loss of profit, or loss of anticipated commission.
• • Except for liability that can't be excluded by law, our total liability to you under this agreement is limited to the total commission paid to you in the 12 months before the claim.
• • You will indemnify us against any claims, losses, and reasonable costs arising from your breach of this agreement, your promotion of us, or your content.

• • This agreement, together with our Terms & Conditions and Privacy Policy, is the entire agreement between us about the program.
• • We may update this agreement prospectively. We will identify material changes and any required acceptance in your account. The version and time of explicit acceptance are recorded; approval alone does not accept a new version on your behalf.
• • If any part is found unenforceable, the rest stays in force. Our not enforcing a term isn't a waiver of it. You may not assign this agreement; we may.
• • This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about the program or this agreement? Email hello@giddypets.co.uk.